Legal and privacy

1. General

Please read these terms and conditions (the "Terms of Use") carefully as they apply to your access and/or use of any information, materials or features/functions included on this website and any subpages thereof. By accessing Zurich.ae you acknowledge your agreement with and your understanding of these Terms of Use. If you do not agree to these Terms of Use, please do not access or use Zurich.ae.

Zurich.ae is owned by Zurich International Life Ltd (hereinafter referred to as ‘’Zurich’), an entity incorporated in the Isle of Man, authorised by the Isle of Man Financial Services Authority (Registration number 20126C).

Zurich.ae shall cover the following branches of Zurich International Life Ltd:

Zurich International Life Limited – UAE Branch (Registration number 63).
Zurich International Life Limited – Bahrain Branch (Registration number 17444).
Zurich International Life Limited - Qatar Financial Centre Branch (Registration number 00067).

These Terms of Use are subject to amendments and changes at any time at Zurich's sole discretion. Your continued use of Zurich.ae after we make changes is deemed to be your acceptance of those changes, so please check these Terms of Use periodically for updates.

2. General disclaimer

In no event shall Zurich, nor any of its subsidiaries or affiliates, be liable to any party for any cost or damages, including any direct, indirect, special, incidental, or consequential damages, arising out of or in connection with the access or use of, or the inability to access or use Zurich.ae or any of its functions or features, including in connection with any browsing or downloading of any information, data, text, images, or other material accessible through Zurich.ae or any website linked to or linking into Zurich.ae.

It is the responsibility of the user of Zurich.ae to evaluate the accuracy, completeness, reliability and usefulness of any opinions, services or other information provided. All information provided on Zurich.ae is under the condition and understanding of it not being interpreted or relied on as legal, accounting, tax, financial, investment or other professional advice, or as advice on specific facts or matters.

The information and features/functions contained on Zurich.ae are provided for your informational and educational convenience only. Nothing on Zurich.ae should be relied on in making any specific investment, financial planning, solicitation, offer, advice or other decision. Users should  always consider their overall personal circumstances, investment horizon and personal risk preferences. Accordingly, no liability whatsoever is assumed for any use or misuse of such information. Users of Zurich.ae should consult their professional advisors with respect to their personal circumstances.

3. Forward-looking statements

Zurich.ae may contain forward-looking statements. Forward-looking statements provide current expectations of future events based on certain assumptions and include any statement that does not directly relate to a historical or present fact. While such statements may represent Zurich's judgment and expectations as of publication, a number of risks, uncertainties and other important factors could cause actual developments and results to differ materially from Zurich's expectations. Therefore, you must not place any reliance on forward-looking statements on Zurich.ae. Zurich is under no obligation to update or alter forward-looking statements on Zurich.ae whether as a result of new information, future events, or otherwise.

4. Intellectual property

"Zurich" and its logos are registered trademarks of Zurich. Except as indicated otherwise, all intellectual property, especially copyright and trademark rights, and similar rights in the information, text, graphic images, logos, features or functions, and layout (including the "feel and look") contained on Zurich.ae are the exclusive property of Zurich, and may not be copied, reproduced, posted, transmitted or distributed, in whole or in part, in any form (electronic or written) without first having obtained Zurich's express written consent (except for the below). The copyright in some documents and other material available on Zurich.ae belongs to third parties and such documents and other material have been produced on Zurich.ae with the permission of the third party copyright owners. You must check copyright notices on or in respect of such documents or material.

5. Links, third party content

The links from Zurich.ae to other websites are provided for your information and convenience only.

Zurich does not assume any responsibility or liability with respect to any website linked Zurich.ae (or any website linking into Zurich.ae, including its content and operation. Zurich does not review or monitor such links. Some websites may be outside your country and subject to different regulators and rules.

A link from Zurich.ae to another website (or a link from another website to Zurich.ae) does not constitute a referral, endorsement, approval, advertising, offer or solicitation with respect to such website, its contents, or any products or services advertised or distributed through that website.

6. Data protection

Zurich will not collect any personal data about you (e.g. your name, address, telephone number or e-mail address) through Zurich.ae unless you voluntarily choose to provide us with it (e.g.,by chatbot, by survey or by sending us an email to a contact email address indicated on Zurich.ae you provide your consent, or unless otherwise permitted by applicable laws and regulations).

Chatbot is provided to help with unresolved queries. We will need to collect personal information about you including your name, date of birth and contact details. Please do not provide any sensitive information about yourself eg health details, financial details, etc. Personal details you provide to us via Chatbot will not be used for any other purposes except for the call backs from the customer HelpDesk.

For more information about how we use personal information and your privacy rights, please read our Zurich Data Privacy policy.

7. User conduct

When accessing or making use of any part of Zurich.ae you may not:

  • Post or transmit any unlawful, threatening, abusive, libelous, defamatory, obscene, profane or otherwise objectionable information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable law;
  • Post or transmit any information or software which contains a virus, worm, trojan horse or other harmful component;
  • Interfere with the functioning of Zurich.ae or restrict or inhibit any other user from using Zurich.ae;
  • Post, publish, transmit, reproduce, distribute or exploit any information, software or other material obtained through Zurich.ae for commercial purposes without the prior written consent of Zurich;
  • Post or upload content on Zurich.ae, in which you don't own the respective rights.

You will indemnify Zurich for any costs or damages that Zurich incurs as the result of any such inappropriate content per the above being uploaded by you.

ANY ATTEMPT BY ANY PERSON TO DAMAGE THIS SITE OR UNDERMINE ITS OPERATION MAY BE A VIOLATION OF APPLICABLE CRIMINAL OR CIVIL LAWS. ZURICH RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST ANY SUCH PERSON.

8. Applicable law and jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of the Isle of Man in respect of Zurich International Life Limited. The User submits to the exclusive jurisdiction of the courts of the Isle of Man as the case may be. In the event that this Agreement is translated into any other language, the English version shall prevail.

9. Your concerns

If you have any concerns about material which appears on www.zurich.ae please contact memarketing@zurich.com